In his role as Service Manager, Pearce ensures customer service and customer satisfaction stay at the forefront while delivering excellent technical support and guidance to SilverPoint’s clients. Pearce draws on 25 years in the IT industry with experience ranging from data center and infrastructure projects through systems administration, training, and technical support. Pearce is familiar with critical systems and urgent requests from years working with law enforcement and medical systems administration. Having technical training including Microsoft, SonicWall, Oracle, and Novell, and an Associate degree in Computer Information Systems from Kwantlen College, Pearce also has experience with team building, communication skills, and conflict resolution. This helps him to put technology in perspective as a business tool and to focus on delivering service that lets your business run the best it can.